Engine Masters Outdoor Power Equipment Customer Service
You can check on the status of an existing or view previous orders by contacting us through email.
All purchases of lawn mowers, power equipment, accessories, and parts over $100 include Free Shipping to the lower 48 states. (A nominal freight charge may apply to certain destinations.) Currently we do not ship equipment to areas outside the continental US.
Shipping charges only apply to parts and accessory orders under $100.00. Parts and accessories are shipped worldwide. Please call for international rates. Our domestic shipping rates are as follows:
|Order Price Range||Shipping Cost|
|$0.01 to $20.00||$7.95|
|$20.01 to $40.00||$8.95|
|$40.01 to $60.00||$9.95|
|$60.01 to $100.00||$10.95|
Lift Gate Service
We also offer lift gate service for lawn mowers and other heavy equipment. This service lowers your package from the delivery vehicle safely to the ground.
This is recommended for residential deliveries or commercial deliveries where there is no loading dock or fork lift available. There is a $50.00 charge for lift gate service.
This option is available on all large items. If you need assistance, please email our customer service department at firstname.lastname@example.org.
All returns must be made within 30 days of the date you receive your order.
All returned items must have a valid Return Material Authorization (RMA) number. You can obtain this number by emailing our customer service department at email@example.com. We will also give you shipping instructions based on the product you are returning. Please note that you will be responsible for all return shipping charges unless otherwise authorized by our customer service department.
There will be a 20% restocking fee on all returned items. For returned products that initially included free shipping, our actual outbound shipping costs will be deducted from your return refund.
Refund credits will be returned back to the credit or debit card that was used for the original purchase. Any shipping and handling charges associated with your original order will not be refunded. We will issue a refund within 10 days of receiving your product meeting the following requirements.
Requirements for Refund
|?||Items must be in new, unused condition (Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations.)|
|?||Items must be returned with all original packaging and accessories|
|?||Items must be marked with a valid RMA number|
|?||Items must be returned within 30 days of receipt|
In the event that any of these requirements are not met, the item will be shipped back to you. We reserve the right to refuse any return
The following items CANNOT BE RETURNED If you have questions, please contact our customer service department before placing orders for these items to guarantee that you receive the correct product.
- Short Blocks
- Electrical (items can be exchanged)
Please feel free to contact us at firstname.lastname@example.org if you have any questions regarding our return policy or need help before placing your order.
How To Find Parts
You can use any of several options to find parts on our site.
- If you know your part number, you can simply type it in the search box at the top of any page.
- You can also use our free Parts Lookup. For this, you will need your equipment or engine model number. If you're not sure where to find it, you can use our Model Number Locator page to help you.
- You can email our customer service department at email@example.com.
Get more information about our outstanding service department or schedule a pickup or on-site repair.
We're here to assist you with any questions you may have regarding parts or equipment orders. When calling for help with parts look up, please have your equipment and/or engine model number available. This is necessary to ensure you receive the correct part. If you need help finding your model number, you can use our Model Number Locator.
Email us at firstname.lastname@example.org
Visit Our Store
Come by and see us next time you're in the area. We have a large showroom with all the latest equipment, a huge selection of parts and accessories and a friendly, knowledgeable staff eager to help you find what you need.
We look forward to seeing you soon!